Freephone: 0800 659 678

Welcome to our Online Advisory Service for Technical Support & Customer Services

With an ever increasing range of products, software versions & upgrades, firmware updates and OS changes, the
demands on our IT and Support Staff has necessitated a restructuring of our chargeable and non-chargeable Services.

Whilst many of the Olympus products are plug 'n play or supplied with easily installed software, Olympus Professional Voice and Business Solutions often require expertise in setup and configuration to maximise their features and create the perfect working environment.  To speak directly with a qualified Tech Support person specialising in these products, please call our 0900 number alternatively you can email your enquiry to our Customers Services Team.


Office Hours
9am to 5pm | Monday to Friday
excluding Christmas & Public Holidays

Orders & Despatch

Last Courier Pickup is 3pm daily
Orders are shipped via Overnight Courier
for Nationwide delivery. 

Customer Services
Freephone 0800 659 678

Please note all calls are answered by a member of our Customer Services Team.

Support Services are provided for Olympus Digital Voice Recorders (DVRs), Software and Accessories which have been imported and distributed in NZ by Dictation Distributors. We are not obligated to, nor can we, provide support for goods which have been parallel imported or purchased overseas.

Enquries regarding general PC maintenance, setup and customization of third party software e.g. Microsoft Outlook, Outlook Express, Lotus Notes (etc) should be directed to your IT provider or supplier of the software .

Mac users should be advised that we do not have Apple Mac computers in-house, as such our knowledge on them may be limited.

Handling Your Enquiry...
Our response time to all enquiries will be immediately an appropriate person becomes available to provide the level of expertise required to assist. Enquiries are handled in the order they are received with consideration given to matters of urgency.


Lets cover the basics... No sound, Foot Control not working or you just need to reinstall your software. We have created a library of Installation, Configuration and Troubleshooting guides to cover many of the support calls that we receive.


Call 0900 55 300 | Calls Cost $1.65+gst per minute | $99+gst per hour
Looking for technical support, answers to technical questions regarding your Olympus recorder or its connection to your PC or  Olympus software - then call our 0900 Service to speak directly to an Olympus Technical Support specialist.