Freephone: 0800 659 678

0900 Tech Support

Calls are answered by qualified Technical Support staff or in their absence by a Customer Services staff member who will take your details for them to return your call. 

We do remind you that phone support is best suited to users who are familiar with their system and have good PC knowledge. 

For users with limited PC knowledge or are not comfortable “navigating” their system consideration should be given to contacting a local Computer specialists.



Logging your Call

Please note it is a company requirement that all support calls are logged.  For this reason, you will be asked to provide the following information: 
   Your Name | Company Name 
   Model number & Serial number of the Hardware device (DVR) 
   Software Version & Licence number
   Date of Purchase | Details from whom it was purchased 


Some Quick Checks to ensure maximise time efficiency during your 0900 Support Call

Personal & Home PC Users
PC is turned on with access to the Internet
Save all "Open" documents
If we are installing new software, check to ensure the PC meets the minimum system requirements for the installation i.e. CD Rom Drive, Sound Card, USB Port(s)

 

Business & Network Users
PC is turned on with access to the Internet
Save all "Open" documents
If we are installing new software, check to ensure the PC meets the minimum system requirements for the installation i.e. CD Rom Drive, Sound Card, USB Port(s)
You have the log-in code for the PC (in case we have to reboot)
You are familiar with your company's structure i.e. location of your local drive and network directory for multi user setup
You have administrator rights for the install OR an appropriate person who does is on hand or easily contactable.