Freephone: 0800 659 678

Welcome to our Online Advisory Service for Technical Support & Customer Services


With an ever increasing range of products, software versions & upgrades, firmware updates and OS changes, the demands on our IT and Support Staff has necessitated a restructuring of our chargeable and non-chargeable Services.

Whilst many of the Olympus products are plug 'n play or supplied with easily installed software, Olympus Professional Voice and Business Solutions often require expertise in setup and configuration to maximise their features and create the perfect working environment.  Our trained professionals can assist with your installation, reinstallation or updates and changes that you may require.  Our IT support charges are competively priced and provide assistance by phone or remote computer assess.

Office Hours
9am to 5pm | Monday to Friday
excluding Christmas Day and
Public Holidays

Orders & Despatch
Last Courier Pickup is 3pm daily
Orders are shipped via Overnight Courier
for next day delivery Nationwide.

Customer Services
Auckland Calling 09 379 3074
Freephone 0800 659 678

 

Support Services are provided for Olympus Digital Voice Recorders (DVRs), Software and Accessories which have been imported and distributed in NZ by Dictation Distributors. We are not obligated to, nor can we, provide support for goods which have been parallel imported or purchased overseas.

Enquries regarding general PC maintenance, setup and customization of third party software e.g. Microsoft Outlook, Outlook Express, Lotus Notes (etc) should be directed to your IT provider or supplier of the software .

Mac users should be advised that we do not have Apple Mac computers in-house, as such our knowledge on them may be limited.

Handling Your Enquiry...
Our response time to all enquiries will be immediately an appropriate person becomes available to provide the level of expertise required to assist. Enquiries are handled in the order they are received with consideration given to matters of urgency.

 

Lets cover the basics... No sound, Foot Control not working or error messages on your software. We have created a library of Self Help guides which cover many of the support calls that we receive. Please take a moment to check if the answer to your question is here.

 

Helpful Guides to answer the most comonly asked questions concerning software updates and compatibility issues when purchasing new model recorders to work within an existing system. 

 

Needing to install or reinstall software - check to ensure you have your original disk and Licence Code number. 

If you have changed operating systems or installing on an old computer, we highly recommend that you check to ensure the software is compatible with your operating system. 

Click on the "Compatibility Charts" to view details.

 

For some, the prospect of reading manuals and following installation guides is not an option - you just want it done.

And whilst your IT department may know everything about your PC they often don't understand the setup of our software or hardware devices. In many cases the most efficient way to resolve a problem is to call in the experts.