Support Services are provided for Olympus Digital Voice Recorders (DVRs), Software and Accessories which have been imported and distributed in NZ by Dictation Distributors. We are not obligated to, nor can we, provide support for goods which have been parallel imported or purchased from overseas. Enquiries regarding general PC maintenance, setup and customisation of third party software e.g. Microsoft Outlook, Outlook Express, Lotus Notes (etc) should be directed to your IT provider or supplier of the software .

Handling your enquiry

Our response time to all enquiries will be immediately an appropriate person becomes available to provide the level of expertise required to assist. Enquiries are handled in the order they are received with consideration given to matters of urgency.

Call register

Please note it is a company requirement that all support calls are logged.  For this reason, you will be asked to provide the following information:
Your Name | Company Name
Model number & Serial number of the Hardware device (DVR)
Software Version & Licence number
Date of Purchase | Reseller details

Disputes & Complaints

Every effort will be made to ensure that your enquiry is handled as quickly and efficiently as possible.  In the event that you are unhappy with the level of service provided or wish to dispute charges made; please direct your correspondence to trudy@dictation.co.nz

We thank you for your assistance and understanding in advance.

Office Hours

Monday to Friday | 9am to 4pm
Closed Public Holidays

Orders & Despatch

Last daily Courier Pickup is 2pm

Orders are shipped via Overnight Courier
for next day delivery Nationwide.‍

Customer Services

‍Auckland Calling 09 379 3074
Freephone 0800 659 678

Before sending your Olympus product for repair may we recommend the following...

• Check Batteries to ensure they are correctly inserted and are fully charged
• If appropriate, check the memory card or internal memory to ensure it's not full
• Voice Products, check that the pause or hold switch is not on. Also, VCVA setting is OFF
• Review your Instruction Manual to ensure correct use

None of the above, then please download a copy of our Service Repair document and return goods directly to the Authorised NZ Olympus Service Agent (see details below).

Please ensure this document is completed in full. As all warranties are "Return to Base" we recommend that you return your faulty item in its original packaging via courier (not standard post). If you no longer have the packaging, ensure it is well protected to minimise the risk of transit damage.

A & E Electronics provide Warranty and Non Warranty repairs for:-

• Olympus Cameras, Lens, Binoculars, Underwater housing and all related camera products
• Olympus Digital Voice Recorders, Foot Controls, Microphones and all related products

Your license key helps activate your software and ensures you have access to all features. To check which type of license key you have, visit the OM System License Key Guide.

This guide will help you understand the different types of licenses available and which one you're currently using.

You can easily verify your license number using the OM System License Key Checker.

This tool will confirm whether your license is valid and provide information about your software activation status.

DSS Player Lite is a free, basic software tool that allows you to play .DSS files. Please note:

• It's designed for simple playback only
• It doesn't support foot controls
• The software is unsupported
• No additional features beyond basic playback are available

You can download DSS Player Lite from the OM System Audio Support website.

If you need more features like foot control support or advanced playback options, we recommend using ODMS Cloud or ODMS R8.

If you're using a Mac computer, you can download DSS Player Standard from the Mac download page on the OM System Audio Support website.

For Windows users, you can find DSS Player Standard on the Windows download page of the OM System Audio Support website.

You can download ODMS R6 from the official ODMS R6 page on the OM System Audio Support website.

The latest version of ODMS R7 is available for download from the ODMS R7 page on the OM System Audio Support website.

To find the latest firmware for your specific device:

1. Visit the OM System Products page
2. Type your product name in the search box
3. Select your device from the results
4. Look for the firmware update section on your product's page

If none of your foot pedal controls are working:

1. Check that your foot control is properly connected
2. For USB connections, try unplugging and reconnecting
3. Test different USB ports

For detailed troubleshooting steps, visit our Foot Control Troubleshooting Guide.

Check the Position Indicator First

Press the "Listen/Play" button on the Foot Control. Is the position indicator moving in the DSS Player Pro Transcription Module?

If the indicator IS moving but you hear no sound:

Check these three things:

• PC volume might be muted or turned down
• Headset might not be properly connected to the PC headset port
• Your headset might be faulty - try using a different one

If the indicator is NOT moving:

Try playing the sound file by clicking the "Play" button with your mouse. Can you hear sound now?

If mouse playback WORKS:

• Ensure your Foot Control is firmly connected
• Check your connection type (USB or Serial)
• For ODMS R6, DSS Player Pro v5 or DSS Player Standard v1/v2, use USB connection only
• Try unplugging and reconnecting the Foot Control
• Test a different USB port
• Restart your PC

If no sound plays at all:

• Open Windows Control Panel
• Go to "Sounds and Audio Devices"
• Test playing a basic Windows sound
• For Windows 10 ODMS R6 TM users: Go to Control Panel → Sound → Playback Tab and enable only one speaker option
• You may need to update or replace your sound card

Visit the OM System Audio Support page for:

• Product-specific guides
• Software downloads
• Firmware updates
• Troubleshooting resources
• User manuals